In the prompted window, please click the hyper link Click here. Run ErrorReport.exe from the installation folder and click Send Error Report to send our Support Team your log files.Ĭlick the drop-down icon on the top right corner and choose Generate report option. This will directly navigate you to the installation folder of the product. Please right-click the shorcut icon of Todo Backup on the desktop and select Open File Location. Method 2: Create an Error Report under Installation Directory If this is the first time you contact EaseUS Support Team, it is suggested for you to capture some screenshots or a video in the email along with the error report to explain your issue. zip file to the specific location you choose. If you want to save the log files on your computer, click Save as. All the log files will be archived as a. All the available log files are listed for you to select. If you want to directly send the log files to our Support Team, click Send Error Report.
Method 1: Create an Error Report in the Softwareġ. Click the drop-down icon on the top right corner and choose Generate report option.Ģ. This article will guide you on how to generate an error report if you need assistance from EaseUS Support Team for a specific issue. EaseUS Todo Backup Home & Free Editions The log files in our product record all use operations, special events and error message while the product is running. If you encounter a technical issue when using this product, it is recommended to send the log files to our Technical Support Team for troubleshooting and error analysis.
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